California Energy Commission Vehicle Surveys

Summary: CC&G arranged for nine focus groups to be conducted throughout the State of California (in Sacramento, Fresno, Los Angeles, and the San Francisco Bay Area), and recruited and conducted the two Bay Area focus groups. The groups focused on residential and commercial vehicle owners and gauged their likelihood of switching to electric vehicles when they made their next purchase…

City Survey

Summary The purpose of the City Survey was to measure San Francisco residents’ experience and perception of San Francisco government services and community issues. Results were used by the City of San Francisco to help the Controller’s Office meet its Charter mandate by directly asking residents of San Francisco, who are the users of these City services, for their opinions.…

Bay Area Airports Customer Access Survey

Summary This year-long survey (2013-2014) was conducted among 25,000+ customers departing from San Francisco International Airport and Oakland International Airport. The survey focused on transportation choices for traveling to and from the airports. Surveying was conducted overwhelmingly (90%+) via intercept on tablet computers. Data derived from the survey was used to support airport access modeling, physical planning, marketing, and public…

California High Speed Rail Surveys

Summary: This comprehensive study asked auto and transit respondents about current/trips which could have been taken using the envisioned California High Speed Rail system. Surveys asked a mix of origin/destination, attitudinal, demographic, and mode choice questions, taking into account distance traveled, wait times, pricing, total travel time, etc. CG&G conducted two surveys on behalf of Cambridge Systematics for the California…

Health Care Needs Assessment

Key Findings: Emergency rooms, particularly at SF General, are thought to be state-of the art for life threatening or severe medical emergencies. For other health care needs, however, the process if often slow and frustrating. There is an unmet need for interim health care facilities. Suggestions to alleviate the problem: Reduce waiting times in Emergency Rooms Expand hours of operation…

BART Customer Satisfaction Study

Summary Sustaining a high level of customer satisfaction is a key part of BART’s efforts to increase ridership and enhance the quality of life in the Bay Area. Every two years starting in 1996, Corey, Canapary & Galanis has conducted an on-board customer survey to gauge how well BART meets customer needs and expectations. This tracking survey has been used…