Transportation

Bay Area Airports Customer Access Survey

Summary This year-long survey (2013-2014) was conducted among 25,000+ customers departing from San Francisco International Airport and Oakland International Airport. The survey focused on transportation choices for traveling to and from the airports. Surveying was conducted overwhelmingly (90%+) via intercept on tablet computers. Data derived from the survey was used to support airport access modeling, physical planning, marketing, and public…

BART Customer Satisfaction Study

Summary Sustaining a high level of customer satisfaction is a key part of BART’s efforts to increase ridership and enhance the quality of life in the Bay Area. Every two years starting in 1996, Corey, Canapary & Galanis has conducted an on-board customer survey to gauge how well BART meets customer needs and expectations. This tracking survey has been used…