Multi-Lingual

California Energy Commission Vehicle Surveys

Summary: CC&G arranged for nine focus groups to be conducted throughout the State of California (in Sacramento, Fresno, Los Angeles, and the San Francisco Bay Area), and recruited and conducted the two Bay Area focus groups. The groups focused on residential and commercial vehicle owners and gauged their likelihood of switching to electric vehicles when they made their next purchase…

City Survey

Summary The purpose of the City Survey was to measure San Francisco residents’ experience and perception of San Francisco government services and community issues. Results were used by the City of San Francisco to help the Controller’s Office meet its Charter mandate by directly asking residents of San Francisco, who are the users of these City services, for their opinions.…

BART Customer Satisfaction Study

Summary Sustaining a high level of customer satisfaction is a key part of BART’s efforts to increase ridership and enhance the quality of life in the Bay Area. Every two years starting in 1996, Corey, Canapary & Galanis has conducted an on-board customer survey to gauge how well BART meets customer needs and expectations. This tracking survey has been used…